FAQs

How long will it take to receive my order?

Most Tanner Goods and Mazama Wares products are handmade by our team of craftspeople in our Portland, Oregon workshops. Due to the nature of our work please allow up to 2-5 business days for production time prior to shipping your order, unless stated otherwise on the individual product page. If your order contains products with different lead times they will ship once all products ordered are available.

Please note of each item’s lead time. This information is available on the specific product page under shipping details.

Please contact service@tannergoods.com if you have questions about specific product lead times.

When will my order ship?

We work to fulfill orders as quickly as possible. Orders will be fulfilled 8am-1pm Monday through Friday. Orders placed after 1pm on Friday will not be eligible for shipping until the following Monday.  You can expect an automated email confirmation,  including tracking information, once your order has shipped.

Can I expedite my order?

We work to fulfill orders as quickly as possible. Unfortunately, we are unable to expedite orders at this time, but you can upgrade your shipping options. This only reduces the shipping times. Items are shipped on average 2-5 business days after your order has been placed. Please see our shipping options above or in your cart during checkout.

How can I change my order or shipping information after my order has been placed?

If you need to update your order or shipping information, please email service@tannergoods.com with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate all order update requests.

My tracking number states my package has already been delivered, but I have not received anything.

USPS reuses tracking numbers. Within the first 24 hours or so after you receive a shipping confirmation, you may see that your item has already been delivered. Don’t worry, this is just outdated information from the last time the tracking number was used. Your correct information should display within 24 to 36 hours.

Can we ship an item as a gift?

If you would like to send your purchase as a gift, please add this into the notes section with your message. We will include a card with your message and ship your order with a gift receipt.

What is the Limited Lifetime Warranty?

We take pride in the quality and durability of our goods which is why we offer a Limited Lifetime Warranty for every qualifying in-line Tanner Goods leather or bag style purchased from our retail stores, www.tannergoods.com, or authorized dealer. Proof of purchase is required in order to receive a qualifying warranty repair.

We stand by the design, quality and craftsmanship of our goods which is why we are happy to cover issue due to a manufacturer defect incurred during the lifetime of your items. The Limited Lifetime Warranty is applicable to the lifetime of our bags for up to 4 years and leather goods for up to 8 years and covers defective seam stitching, faulty zippers, hardware defects and fabric defects. We will always attempt to repair your item with original or similar materials, however in some cases we may need to use new materials or material colors for your repair. We will always discuss these options with you prior to making the repair.

Please note that we are unable to offer leather restoration. You can reference our leather care information within our FAQ page of the website.

Every item is subject to review by our customer service team. All repairs require proof of purchase. Some repairs that are not due to a manufacturer’s defect may require a reasonable fee. Final Sale, Clearance and Sample Sale items are not covered by warranty.

If you would like to submit your item for repair, please contact service@tannergoods.com with your proof of purchase and a photo of the item where the repair is needed.

What does the Limited Lifetime Warranty mean?

The Limited Lifetime Warranty refers to the length of time, through normal use, a Tanner Goods product will function for its intended purpose, not the lifetime of the customer. The Limited Lifetime Warranty applies to our bags or up to 4 years and leather goods for up to 8 years.

What qualifies an item for repair or replacement?

Mending an existing item is our preferred course of action. However, on a case-by-case basis, an item may be deemed beyond the scope of normal repair and our craftspeople may decide that replacement is the best option. If you find your Tanner Goods item too treasured to part with and a replacement item is unwanted, we will happily repair it to the best of our ability. In these cases, please be aware that, if a substantial amount of labor is involved, some repairs may incur a charge. Moreover, if a defective item results in replacement, we are unable to return the original product

How long do repairs take?

We will make every effort to expedite the mending process and return your item as efficiently as possible and typically are completed within 4 weeks. Repair time will be subject to work capacity and seasonal constraints, please contact service@tannergoods.com for more information.

What is Meridian English Bridle Leather?

We use Meridian English Bridle Leather which is an authentic vegetable tanned hide known for its strength, durability, and rich deep tones. We source our Meridian English Bridle Leather from Wickett & Craig which has been a traditional leather tannery since 1867.

How do I care for my leather goods?

We have specifically chosen leathers that age beautifully over time, and little care is needed. If you would like to condition your English Bridle or Natural Strap leather to re-hydrate it or to jump-start the darkening and softening process, we recommend pure Neatsfoot Oil or Obenauf’s – just remember, a little goes a long way. Start with a very light, even coat applied with a clean, dry cloth and be sure to remove any excess oil. Allow the piece to dry completely before use.

To clean any of our leather items, we recommend using a soft, dry cloth to gently brush away surface dirt and grime.  

We have a great segment on the evolution of Natural Leather on our Journal. Be sure to check out the article!

How do I care for waxed canvas products?

Just as you wouldn't wash a leather product such as shoes, gloves, or jackets, you shouldn't wash or dry clean your Tanner Goods waxed fabric product. Waxed fabrics have been successfully used for many years without washing. A periodic cleaning with a hose or damp cloth is all that is needed. Bare areas can be refinished with recommended Martexin Original Wax refinishing compound, which can help restore the wax finish. A helpful guide for treating your goods can be found here

How do I choose my belt size?

Our belts are meant to be worn often and we know that starts with a good fit. Please use the guide below to help find your perfect size.

Our belts are sized by the measurement from the fold where the leather overlaps the buckle to the innermost hole with five holes total, one inch apart. Therefore a 34 is 34” when laid out flat from the fold where the buckle sits to the first (innermost) hole and 36" to the center hole. Our belts fit smaller than most as our leather is quite thick and requires extra length to wrap around the waist. With wear and use they may stretch up to about 1.25"

How do I choose my wristband size?

Our Single and Double Wrap Wristbands work best on wrist sizes no larger than 7.5 inches for a S/M and no larger than 8 inches for a L/XL. Keep in mind, the wristbands do stretch just a bit with time and use.

The inner circumference measurements of our Premium Wristbands (with cleat-and-keeper engaged) are as follows: (S)  7.25 inches (fits wrists smaller than 6.25") (M)  8.25 inches (fits wrists between 6.25" and 7.5") (L)  9.25 inches (fits wrists between 7.5" and 8.25")

What are the monogram options?

We are currently only offering monogram options in our Portland & San Francisco flagship locations.

We can accommodate up to three capital letters and/or numbers with our monogramming service. Special characters and different fonts and sizes are not available at this time.

All monogram purchases are final sale and cannot be returned or exchanged. The monogramming service will make the piece a custom order, no returns or exchanges will be authorized for the item. If you aren't sure about sizing or placement, please email us before you place your order.

How do I care for Mazama ceramics?

All of our vessels are dishwasher and microwave safe. To keep your Mazama Wares looking their best we suggest using them often and handling with care. We recommend placing your ceramics on the top rack of the dishwasher. Avoid Abrasive detergents or extremely high temperature settings.

Microwaving in our wares is perfectly fine, however, we do not recommend re-heating of coffee or other acidic drinks. It may stain your cup, especially on light colored glazes.

To avoid possible discoloration of your Mazama Wares - avoid prolonged exposure (overnight) to acidic and/or staining beverages such as coffee, red wine, citrus juice and soda.

How do I care for Mazama glassware?

Our glassware is dishwasher safe. We recommend placing your glassware on the top rack of the dishwasher. Avoid abrasive detergents or extremely high temperature settings. Take care when loading or unloading your glassware. To keep your glassware looking it's best - we do not recommend stacking cups when storing. If you hand wash your glassware, use a soft brush or cloth - dry inverted on a dish rack or atop a kitchen towel.

What is the Mazama Limited Warranty?

We pride ourselves on the handcrafted quality of all Mazama ceramics and glassware. If you are unhappy with your product you may request a return or exchange within the first 30 days of receiving your Mazama product. If the issue is in regards to you deeming your Mazama product defective our Quality Control team reserves the right to review your Mazama product before we issue a refund or exchange. Over the years we have made many refinements to the production of our Mazama products to ensure the highest possible durability and we are confident in the construction of our Mazama products. These are handmade products and we know that there can, on occasion, be issues. That is why we offer a 90 day warranty on our Mazama products. If your Mazama ceramic or glassware product breaks due to manufacturing defect within 90 days of receiving your order you can contact us for a refund or exchange. Our Quality Control team reserves the right to review your Mazama product before we issue a refund or exchange. Over many years of wear-testing we know what to look for in manufacturing defects. If your cat knocks your Mazama product off the kitchen counter, that's not a manufacturing defect and, trust us, we know when the cat is to blame for these things. Please note that the colors, finishes and styles of our Mazama products are very seasonal and, if there is an issue, there is always the chance that your particular colorway or style might not be available. We will always do our best to replace your product with it's like match, and in the event we cannot, our Customer Service team is more than happy to make suggestions on a replacement from our current season offerings.

Can I request a custom order?

We are unable to accommodate custom orders here at our workshop. You may be able to find a local leatherworker who can perform modifications on a small scale.

Why was I contacted to verify my order?

Tanner Goods reserves the right to contact any customer regarding their order due to suspicion of fraud, in these circumstances we may ask you to help us verify your identity prior to processing or shipping your order. We take these steps to ensure the safety of our customers and our business - we appreciate your understanding!

Why was my order cancelled?

Although this is unlikely, we will occasionally cancel orders due to shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.

Tanner Goods reserves the right to cancel any order.

My newsletter discount code isn't working?

Newsletter discount codes can not be combined with any other promotions and are only valid for the month in which you signed-up for the newsletter. Exclusions apply to the 10% off code including (but not limited to) gift cards, clearance items, and Mazama glass sets. If you have any concerns about your newsletter discount please contact service@tannergoods.com

Can I get an additional discount?

The discounts offered online are the only available for that time. We do occasionally offer special promotions, please sign-up for our newsletter to stay updated on any sale events.

 

 

Contact Us
Customer service:
(M-F 11AM - 6PM PST)

service@tannergoods.com