WHAT IS THE LIFETIME WARRANTY?
We take pride in the quality and durability of our goods which is why we offer a lifetime warranty for every qualifying in-line Tanner Goods item purchased from our retail stores or www.tannergoods.com. Please save your proof of purchase to take advantage of your items warranty.
We stand by the design, quality and craftsmanship of our goods which is why we are happy to cover most any damage from general wear and tear or defect incurred during the lifetime of your items. Some examples of warranty repairs include, but are not limited to, damage to zippers, hardware, stitching, and fabric defects.
Please note that every item is subject to review by our customer service team. All repairs require proof of purchase. Some repairs may require a reasonable fee.
If you would like to submit your item for repair, please contact firstname.lastname@example.org with your order number and a photo of the item where the repair is needed.
MORE ABOUT THE LIFETIME WARRANTY
What does the lifetime warranty mean?
The lifetime warranty refers to the length of time, through normal use, a Tanner Goods product will function for its intended purpose.
What does general wear mean?
General wear is the expected change in materials over a sustained period of regular usage. Use of any Tanner Goods item outside reasonable expected use voids the lifetime warranty.
What qualifies an item for repair or replacement?
Mending an existing item is most often our preferred course of action. However, on a case-by-case basis, an item may be deemed beyond the scope of normal repair and our craftspeople may decide to replace it. If you find your Tanner Goods item too treasured to part with and a replacement item is unwanted, we will happily repair it to the best of our ability. In these cases, please be aware that, if a substantial amount of labor is involved, some repairs may incur a charge. Moreover, if a defective item results in replacement, we are unable to return the original product.
How long do repairs take?
We will make every effort to expedite the mending process and return your item as efficiently as possible and typically are completed within 1 to 2 weeks. Repair time will be subject to work capacity and seasonal constraints, please contact email@example.com for more information.
WHAT IS ENGLISH MERIDIAN BRIDLE LEATHER?
We use Meridian English Bridle Leather which is an authentic vegetable tanned hide known for its strength, durability, and rich deep tones. We source our Meridian English Bridle Leather from Wickett & Craig which has been a traditional leather tannery since 1867.
HOW DO I CARE FOR MY LEATHER GOODS?
We have specifically chosen leathers that age beautifully over time, and little care is needed. If you would like to condition your English Bridle or Natural Strap leather to re-hydrate it or to jump-start the darkening and softening process, we recommend pure Neatsfoot Oil or Obenauf’s – just remember, a little goes a long way. Start with a very light, even coat applied with a clean, dry cloth and be sure to remove any excess oil. Allow the piece to dry completely before use.
To clean any of our leather items, we recommend using a soft, dry cloth to gently brush away surface dirt and grime.
HOW DO I CARE FOR A NATURAL LEATHER PRODUCT?
Natural leather is not previously treated with a tinted tan, but using tannins and other ingredients found in different vegetable matter, such as tree bark prepared in bark mills, wood, leaves, fruits, and roots.
The natural leather is our favorite because each piece develops an unique patina over time from the exposure to oils on your hands, sunlight, etc. Although we recommend allowing your product to patina with age and use to evolve with you, if you'd like to jumpstart the patina process and/or condition the piece, we recommend Neatsfoot Oil or Obenauf’s – just remember, a little goes a long way, and it will make your Natural product darken almost instantly. Start with a very light, even coat applied with a clean dry cloth and be sure to remove any excess oil. Allow the piece to dry completely before use.
We have a great segment on the evolution of Natural Leather on our Journal. Be sure to check out the article!
HOW DO I CARE FOR WAXED CANVAS PRODUCTS?
HOW DO I CARE FOR MAZAMA CERAMICS?
All of our vessels are dishwasher and microwave safe. To keep your Mazama Wares looking their best we suggest using them often and handling with care. We recommend placing your ceramics on the top rack of the dishwasher. Avoid Abrasive detergents or extremely high temperature settings.
Microwaving in our wares is perfectly fine, however, we do not recommend re-heating of coffee or other acidic drinks. It may stain your cup, especially on light colored glazes.
To avoid possible discoloration of your Mazama Wares - avoid prolonged exposure (overnight) to acidic and/or staining beverages such as coffee, red wine, citrus juice and soda.
HOW DO I CARE FOR MAZAMA GLASSWARE?
Our glassware is dishwasher safe. We recommend placing your glassware on the top rack of the dishwasher. Avoid abrasive detergents or extremely high temperature settings. Take care when loading or unloading your glassware.
To keep your glassware looking it's best - we do not recommend stacking cups when storing.
If you hand wash your glassware, use a soft brush or cloth - dry inverted on a dish rack or atop a kitchen towel.
HOW DO I CHOOSE MY BELT SIZE?
Our belts are meant to be worn often and we know that starts with a good fit. Please use the guide below to help find your perfect size.
Our belts are sized by the measurement from the fold where the leather overlaps the buckle to the innermost hole with five holes total, one inch apart. Therefore a 34 is 34” when laid out flat from the fold where the buckle sits to the first (innermost) hole and 36" to the center hole. Our belts fit smaller than most as our leather is quite thick and requires extra length to wrap around the waist. With wear and use they may stretch up to about 1.25"
HOW DO I CHOOSE MY WRISTBAND SIZE?
Our Single and Double Wrap Wristbands work best on wrist sizes no larger than 7.5 inches for a S/M and no larger than 8 inches for a L/XL. Keep in mind, the wristbands do stretch just a bit with time and use.
The inner circumference measurements of our Premium Wristbands (with cleat-and-keeper engaged) are as follows:
(S) 7.25 inches (fits wrists smaller than 6.25")
(M) 8.25 inches (fits wrists between 6.25" and 7.5")
(L) 9.25 inches (fits wrists between 7.5" and 8.25")
WHAT ARE THE MONOGRAM OPTIONS?
We can accommodate up to three capital letters and/or numbers with our monogramming service. Special characters and different fonts and sizes are not available at this time.
All monogram purchases are final sale and cannot be returned or exchanged. The monogramming service will make the piece a custom order, no returns or exchanges will be authorized for the item. If you aren't sure about sizing or placement, please email us before you place your order.
Keep in mind, free monogramming services are available at our three retail locations!
CAN I REQUEST A CUSTOM ORDER?
We are unable to accommodate custom orders here at our workshop. You may be able to find a local leatherworker who can perform modifications on a small scale.
WHY WAS I CONTACTED TO VERIFY MY ORDER?
Tanner Goods reserves the right to contact any customer regarding their order due to suspicion of fraud, in these circumstances we may ask you to help us verify your identity prior to processing or shipping your order. We take these steps to ensure the safety of our customers and our business - we appreciate your understanding!
WHY WAS MY ORDER CANCELLED?
Although this is unlikely, we will occasionally cancel orders due to shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.
Tanner Goods reserves the right to cancel any order.
CAN I GET A PRICE ADJUSTMENT?
Tanner Goods offers a one time price adjustment for any full-price item that experiences a markdown within the first 30 days of making your purchase. Please contact us at firstname.lastname@example.org with the applicable order number and item to request a price adjustment.
MY NEWSLETTER DISCOUNT CODE ISN'T WORKING?
Newsletter discount codes can not be combined with any other promotions and are only valid for the month in which you signed-up for the newsletter. If you have any concerns about your newsletter discount please contact email@example.com
CAN I GET AN ADDITIONAL DISCOUNT?
The discounts offered online are the only available for that time. We do occasionally offer special promotions, please sign-up for our newsletter to stay updated on any sale events.
DO YOU SELL SCRAP LEATHER?
Due to high quality standards we uphold for our products, we produce a fair amount of scrap leather, still fantastic for projects small or big. Visit http://www.scrapleather.net to purchase.