How long will it take to receive my order?
During COVID-19 we've been working really hard to get orders out the door within 3-4 business days. We realize this has slowed things down a bit but we're all in this together and we thank you for your continued patience.
Please contact firstname.lastname@example.org if you have questions about specific product times.
When will my order ship?
We work to fulfill orders as quickly as possible. Orders will be fulfilled 8am-1pm Monday through Friday. Orders placed after 1pm on Friday will not be eligible for shipping until the following Monday. You can expect an automated email confirmation, including tracking information, once your order has shipped.
Can I expedite my order?
We work to fulfill orders as quickly as possible. Unfortunately, we are unable to expedite orders at this time, but you can upgrade your shipping options. This only reduces the shipping times. Items are shipped on average 2 business days after your order has been placed.
How can I change my order or shipping information after my order has been placed?
If you need to update your order or shipping information, please email email@example.com with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate all order update requests.
My tracking number states my package has already been delivered, but I have not received anything.
USPS reuses tracking numbers. Within the first 24 hours or so after you receive a shipping confirmation, you may see that your item has already been delivered. Don’t worry, this is just outdated information from the last time the tracking number was used. Your correct information should display within 24 to 36 hours.
What is Meridian English Bridle Leather?
We use Meridian English Bridle Leather which is an authentic vegetable tanned hide known for its strength, durability, and rich deep tones. We source our Meridian English Bridle Leather from Wickett & Craig which has been a traditional leather tannery since 1867.
How do I care for my leather goods?
We have specifically chosen leathers that age beautifully over time, and little care is needed. If you would like to condition your English Bridle or Natural Strap leather to re-hydrate it or to jump-start the darkening and softening process, we recommend pure Neatsfoot Oil or Obenauf’s – just remember, a little goes a long way. Start with a very light, even coat applied with a clean, dry cloth and be sure to remove any excess oil. Allow the piece to dry completely before use.
To clean any of our leather items, we recommend using a soft, dry cloth to gently brush away surface dirt and grime.
We have a great segment on the evolution of Natural Leather on our Journal. Be sure to check out the article!
How do I care for waxed canvas products?
How do I choose my belt size?
Our belts are meant to be worn often and we know that starts with a good fit. Please use the guide below to help find your perfect size.
Our belts are sized by the measurement from the fold where the leather overlaps the buckle to the innermost hole with five holes total, one inch apart. Therefore a 34 is 34” when laid out flat from the fold where the buckle sits to the first (innermost) hole and 36" to the center hole. Our belts fit smaller than most as our leather is quite thick and requires extra length to wrap around the waist. With wear and use they may stretch up to about 1.25"
How do I choose my wristband size?
Our Single and Double Wrap Wristbands work best on wrist sizes no larger than 7.5 inches for a S/M and no larger than 8 inches for a L/XL. Keep in mind, the wristbands do stretch just a bit with time and use.
What are the monogram options?
We are currently only offering monogram options in our Portland & San Francisco flagship locations.
We can accommodate up to three capital letters and/or numbers with our monogramming service. Special characters and different fonts and sizes are not available at this time.
All monogram purchases are final sale and cannot be returned or exchanged. The monogramming service will make the piece a custom order, no returns or exchanges will be authorized for the item. If you aren't sure about sizing or placement, please email us before you place your order.
How do I care for Mazama ceramics?
All of our vessels are dishwasher and microwave safe. To keep your Mazama Wares looking their best we suggest using them often and handling with care. We recommend placing your ceramics on the top rack of the dishwasher. Avoid Abrasive detergents or extremely high temperature settings.
Microwaving in our wares is perfectly fine, however, we do not recommend re-heating of coffee or other acidic drinks. It may stain your cup, especially on light colored glazes.
To avoid possible discoloration of your Mazama Wares - avoid prolonged exposure (overnight) to acidic and/or staining beverages such as coffee, red wine, citrus juice and soda.
How do I care for Mazama glassware?Our glassware is dishwasher safe. We recommend placing your glassware on the top rack of the dishwasher. Avoid abrasive detergents or extremely high temperature settings. Take care when loading or unloading your glassware. To keep your glassware looking it's best - we do not recommend stacking cups when storing. If you hand wash your glassware, use a soft brush or cloth - dry inverted on a dish rack or atop a kitchen towel.
What is the Mazama Limited Warranty?
We pride ourselves on the handcrafted quality of all Mazama ceramics and glassware. If you are unhappy with your product you may request a return or exchange within the first 30 days of receiving your Mazama product. If the issue is in regards to you deeming your Mazama product defective our Quality Control team reserves the right to review your Mazama product before we issue a refund or exchange. Over the years we have made many refinements to the production of our Mazama products to ensure the highest possible durability and we are confident in the construction of our Mazama products. These are handmade products and we know that there can, on occasion, be issues. That is why we offer a 90 day warranty on our Mazama products. If your Mazama ceramic or glassware product breaks due to manufacturing defect within 90 days of receiving your order you can contact us for a refund or exchange. Our Quality Control team reserves the right to review your Mazama product before we issue a refund or exchange. Over many years of wear-testing we know what to look for in manufacturing defects. If your cat knocks your Mazama product off the kitchen counter, that's not a manufacturing defect and, trust us, we know when the cat is to blame for these things. Please note that the colors, finishes and styles of our Mazama products are very seasonal and, if there is an issue, there is always the chance that your particular colorway or style might not be available. We will always do our best to replace your product with it's like match, and in the event we cannot, our Customer Service team is more than happy to make suggestions on a replacement from our current season offerings.
Can I request a custom order?
We are unable to accommodate custom orders here at our workshop. You may be able to find a local leatherworker who can perform modifications on a small scale.
Why was I contacted to verify my order?
Tanner Goods reserves the right to contact any customer regarding their order due to suspicion of fraud, in these circumstances we may ask you to help us verify your identity prior to processing or shipping your order. We take these steps to ensure the safety of our customers and our business - we appreciate your understanding!
Why was my order cancelled?
Although this is unlikely, we will occasionally cancel orders due to shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.
Tanner Goods reserves the right to cancel any order.
My newsletter discount code isn't working?
Newsletter discount codes can not be combined with any other promotions and are only valid for the month in which you signed-up for the newsletter. Exclusions apply to the 10% off code including (but not limited to) gift cards, clearance items, and Mazama glass sets. If you have any concerns about your newsletter discount please contact firstname.lastname@example.org
Can I get an additional discount?
The discounts offered online are the only available for that time. We do occasionally offer special promotions, please sign-up for our newsletter to stay updated on any sale events.