Shipping Policy
We ship all orders destined for the USA via USPS Priority, and all international orders via FedEx Express and USPS Priority International (Insured). Tracking numbers are provided by email at the time of shipment. The customer assumes responsibility for any additional charges on rejected packages. Tanner Goods is not responsible for customs fees incurred from importing goods. Any shipping charges incurred due to exchanges or returns for store credit are the responsibility of the customer.
We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.
Shipping Rates
Shipping prices are calculated based on real-time courrier rates plus handling.
Returns & Exchanges
Tanner Goods will gladly accept returns for an exchange or store credit. Due to the made-to-order nature of our products, we cannot offer refunds of any kind. We are always happy to work with you before you order to make sure you make the right choices!
How to make a Return or Exchange:
1. You may Exchange any item if you are not satisfied with the size, color, or fit; Returns or Exchanges can be made for any item with a defect. If your item has a defect, we will happily pay your return shipping.
2. Please contact us about any Returns or Exchanges within 14 days of receipt of your item.
3. Returned and Exchanged items must be in new condition, unworn/unused, with the original tags attached.
4. Please contact us to request a Return Authorization via email at service@tannergoods.com. All Returns and Exchanges must be approved beforehand. Once we have approved your return, we will send you further instructions.
After your Return or Exchange is processed, you will be sent an exchanged item / issued a credit for the value of the item. Items shipped to us without a Return Authorization will be shipped back to you - please help us help you!
Please note: Tanner Goods cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Tanner Goods.
Repairs
We stand by our products, and we’ll address any issues that may come up during their long lives. If your Tanner Goods item has a defect or needs a repair, please email us at service@tannergoods.com and we will send you further instructions.
Terms & Conditions
All site content is copyright Tanner Goods Inc. and may not be reproduced in any manner without the express written consent of Cascadian Fabrications Inc. or concerns, please contact us at: service@tannergoods.com
Privacy
Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but you may opt out at any time. If there are any questions you have that aren’t covered here, please email us at service@tannergoods.com and we’ll reply to your inquiry as soon as possible.
Wholesale
If you are interested in becoming a Tanner Goods stockist, please contact jevan@tannergoods.com for more information.
How do I size my belt?
There are two easy ways to size your belt. The general rule of thumb that we use in our Flagship store is to simply size up two from your pants size (e.g., if you are a size 30 in jeans, get a size 32 belt).
However, with irregularities in sizing, this method is not always perfect. If you want to be completely sure that you are getting the correct size, try this: wearing your pants at their normal level on your waist, take a tape measure and find the length around the waistband. This will usually be a few inches more than your pants size, so don’t be alarmed at the measurement. Then, simply refer to the table below for your Tanner Goods size.
BELT SIZING CHART
EXAMPLE
Half Sizes: If you find that your waist measurement falls in-between a full size, for example you measure 33" order the next standard belt size up (See example chart above).
How do I care for my leather goods?
We have specifically chosen leathers that age beautifully over time, and little care is needed. If you would like to condition your English Bridle or Natural Strap leather to re-hydrate it or to jump-start the darkening and softening process, we recommend Neatsfoot Oil or Obenauf’s – a little goes a long way. For Chromexcel leather products, we recommend simply rubbing the leather with a soft cloth or rag to bring out its sheen and to diminish any small scuffs that develop. Chromexcel may exhibit a waxy finish after sitting in transit; this is a natural trait of the specific tanning process, and can easily be dealt with by gently burnishing the item with a cloth.
How do I care for my waxed canvas products?
Just as you wouldn't wash a leather product such as shoes, gloves, or jackets, you shouldn't wash or dry clean your Tanner Goods waxed fabric product. Waxed fabrics have been successfully used for many years without washing. A periodic cleaning with a hose or damp cloth is all that is needed. Bare areas can be refinished with recommended Martexin Original Wax refinishing compound, which can help restore the wax finish. A helpful guide for treating your goods can be found here.
What does the inspection card mean?
Many of our products involve the work and talents of several of our craftspeople. The inspection card is a final stamp of approval offered by the last person to handle your order.
How long will it take to receive my order?
Our products are handmade to order by our team of craftsmen here in Portland, Oregon. Due to the nature of our work, we do require a 2-3 week production time. You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.
Can I expedite my order?
We are working quickly to fulfill orders as soon as possible but unfortunately we are unable to expedite orders at this time.
Can I request a custom order?
Unfortunately, we are unable to accommodate custom orders at this time, including personalization and embossing. You may be able to find a local leatherworker who can perform these modifications on a small scale.
How do I know if my order has shipped?
When we ship your order, we will send you a confirmation email with a tracking number. Please note that changes of address will not show up in the confirmation (but if we say we have processed them, we have, don’t worry), and tracking numbers will take up to 24 hours to update.
What do I do if I need to change my order or shipping information?
If you need to change your order or your shipping information, please email us immediately at service@tannergoods.com so we can update your order. We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best.
Please note, our system does not display updated shipping information in shipping-confirmation emails. If you have gotten in touch with us and we have confirmed that the change has gone through, don’t worry, the address we have is correct even if the email is wrong.
My tracking number tells me my package has already been delivered – what’s going on?
The USPS reuses tracking numbers. Within the first 24 hours or so after you receive your shipping confirmation, you may see that your item has already been delivered. Don’t worry, this is just outdated information from the last time that number was used. Your correct information should display after 24 hours. Feel free to contact us at service@tannergoods.com if the issue doesn’t resolve after 36 hours or more.
What if the belt I ordered doesn’t fit?
If your belt doesn’t fit, you are welcome to exchange it for another size, or you may return it for store credit. Because all of our products are made to order, we cannot offer refunds, but hopefully you can find something else to your liking.
How do I send my item in for a Return or Exchange?
Please contact us about a Return or Exchange within 14 days of receipt of your purchase. Returned items must be in new condition, unworn, with the original tags attached. The customer assumes both the return shipping cost to Tanner Goods and the replacement item shipping cost, unless the item is found to be defective, in which case we will gladly send you a pre-paid shipping label.
Why was my order cancelled?
This is very unlikely to happen to you, but we do occasionally cancel orders due to shortage of materials or suspicion of fraud. If we do cancel your order, we will contact you immediately with an explanation.
Who do I contact about carrying Tanner Goods products in my store?
If you are interested in becoming a Tanner Goods stockist, please contact jevan@tannergoods.com for more information.