Returns and Exchanges
Need to make a return? Let’s keep it simple. Tanner Goods gladly accepts returns for refund, exchange, or store credit on unused, qualifying items within 30 days* of receiving your purchase.
* Holiday Returns. Goods purchased from Nov 1st - Dec 24th are eligible for free returns through Jan 31st.
How to make a domestic return or exchange online -
- To start, head over to our Returns Center and have your order number or email address handy.
- Click ‘Return Item’ for the product(s) you wish to return.
- Complete the guided steps within the Return Center, selecting if you’d like to return the item or possibly exchange for another size, and obtain a pre-paid return shipping label.
- Follow the instructions on how to send back your item(s).
Once your item is returned to the warehouse, you will be refunded to your original method of payment.
The TG Returns Center has an Instant Refund credit available for qualified returns. You can use this credit to make new purchases immediately, using an online code. If you elect not to use the credit, your original payment method will be refunded once we’ve received your item(s).
Please note: you have 30 days to send your item back for a full refund. Items that have been worn or used will not be eligible for a return or exchange. Monogrammed products and final sale items are not eligible for returns and/or exchanges.
If you need to change shipping information after your order is placed, please reach out with that information. We do our best to accommodate all requests.
How to make an international return or exchange online -
We are currently looking for ways to improve our international shipping prices and returns policy. At the moment, we are unable to provide prepaid return labels for addresses outside the U.S. As a result, international customers are responsible for return shipping. Please contact customer service for more info.